// Hospitality
Harbour Resort Suite
A unified booking and guest-experience platform serving seven resort properties from one codebase.
7Properties unified
+28%Direct bookings
-41%Front-desk wait time
4.8★Guest app rating
The challenge
Seven properties, seven disconnected systems. Guests re-entered details at every touchpoint, staff reconciled bookings by hand, and management had no single view of occupancy or revenue across the group.
What we built
- Designed a single guest profile that follows travellers across every property and stay.
- Built a unified booking engine with real-time availability and dynamic rate management.
- Shipped a guest mobile app for mobile check-in, digital keys, and in-stay requests.
- Delivered a group dashboard with live occupancy, revenue, and housekeeping status.
For the first time we run the whole group from one screen. Our guests feel the difference the moment they arrive.
— COO, Harbour Resort Group
Technology
// Let's talk
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